FAQ

FREE GIFT

All orders over $300 USD are eligible for a free BH BOTANICALS canvas tote bag. Add the tote bag to your cart then use code FREEGIFT when checking out. To ensure you receive your free gift please follow these steps exactly. The price of the tote bag will be deducted from your order total making the item free. The tote bag must be in your cart upon checkout. This offer can be combined with free shipping over $250 USD.

tote bag link 

RETURNS & EXCHANGES

All sales are final. We do not accept returns or exchanges. If you are unhappy with your product for any reason please feel free to contact us through the contact page. Please be mindful since our products do not contain any fillers, preservatives or synthetics it can take some time to adjust. Please be patient, trust the process and know that you are doing the right thing for your body!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be done within 72 hours of receiving your package.

SHIPPING POLICY

Orders ship out on Mondays, Wednesdays and Thursdays. 

All orders over $250 USD are eligible for complimentary shipping within the United States and territories. Orders over 1 pound will pay a flat fee of $13. Orders under 1 pound will pay a flat fee of $8.50. We prioritize shipping through UPS and you should expect to receive your order within 1-4 days once it has left our facility.

For expedited shipping please choose this option before completing checkout. Expedited orders ship within 24 hours of when the order was placed and you should expect to receive your package within 24-48 hours following contingent upon the carrier.

Complimentary shipping applies only to standard shipping. If you need your order over $250 expedited please contact us through the contact page and you will receive in invoice for the shipment total. 

We are not responsible for lost or stolen packages once it leaves our facility. If you are in an apartment complex please contact your building manager. If you are concerned that your package was stolen or has been lost, file a police report with your local police department and file a claim with the carrier.

SUMMER SHIPPING

As our products do not contain fillers, stabilizers, additives, preservatives or synthetics we can experience loss of product during the warmer months. To combat this we offer the Activated Charcoal Tooth Polish, Organic Shaving Scrub and Whipped Body Lotion available only for 1 day shipping. These products will be available for standard shipment by October 1st.

SPECIAL REQUESTS

For orders with special requests please email prior to placing your order. This can include but not limited to upgrading or downgrading shipping, custom scent request, applying discounts and so on. If your request is not approved prior to placing your order there is no guarantee your request will be accepted.

Custom products are no longer being accepted. Due to our expansion and high demand for products we are unable to accommodate special requests for major ingredient changes.